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Meet Breeze: HubSpot’s Smart AI Tool that’s Redefining Customer Data and CRM

AI has become an inseparable part of almost all spheres of the present world, Hubspot too is leading the way by becoming the first CRM to launch its own Artificial Intelligence tools. Yes, you heard that right! We are talking about Breeze: HubSpot’s personal AI tool embedded throughout HubSpot.  Since its launch, Breeze has simplified working across HubSpot with its different tools including Breeze Copilot, Breeze Agents, and Breeze Intelligence. Wondering how exactly each supports the CRM and customer data? We will discuss it all in this blog. So, let’s dive in:

What is Breeze Copilot?

hubspot ai tools Breeze Copilot is like your own personal assistant who knows exactly what you need. It helps streamline tasks better, create new content or perform edits. Let’s understand Breeze Copilot a bit better through its basic features:
  • Ease of Accessibility:
Breeze Copilot is accessible across all HubSpot platforms be it the web, mobile or Hubspot’s Sales Extension. This allows easy task execution and increases work efficiency.
  • Transforming the Sales Scenario:
It works alongside you and the CRM to efficiently prospect and improve sales performance. Researching companies, prep for sales calls, building pipelines, summarizing CRM records, you can do it all and much more with Breeze Copilot by your side.
  • Needs No Special Training:
Working with Breeze Copilot is as easy as chatting with your coworker, its natural conversational prompts make it all too simple.
  • Improved Customer Service-Flow:
Make ticket resolution easy-breezy with Breeze Copilot. It improves customer satisfaction through its special features that summarize ticket information and give reply recommendations based on HubSpot lifecycle stages , making your workflows more efficient.
  • Marketing Made Easy:
It makes marketing easy with its streamlining efforts. No more juggling between different tasks, it’s your new coworker that handles all-no fuss, just endless productivity.

What are HubSpot’s Breeze Agents?

HubSpot Breeze Agents are specialized task focused artificial intelligence (AI) tools that work across sales, marketing and service platforms. They get the work done in minutes so you save up on time and can focus your energy at complex tasks easily without requiring extra labour. Let’s now look at the Breeze’s team of smart agents:
  • Prospecting Agent

It is a powerful Sales tool with lightning fast research and analysis. It analyses relevant data across the HubSpot CRM, adapts to successful sales patterns, and delivers relevant insights over time. No more switching to different tools and softwares, get all your data in one place- in your comfort (CRM) zone. 
  • Social Media Agent

With this smart agent of Breeze you can use AI to generate creative posts across all social media platforms, streamline all the tasks from planning, creating, and posting. Boost your presence with performance insights and data-driven post suggestions.
  • Customer Agent

Gives 24/7 customer support across all channels (chat, Whatsapp, email, Facebook, and voice). Gives accurate answers using pre-approved content, citing sources to boost the customer’s confidence. Worried about complex topics? Don't worry! It smartly handovers the chat to a rep whenever human support is needed and improves insights by spotting knowledge gaps.  
  • Content Agent

Creates high-quality content—be it landing pages, SEO-optimized blog posts, or marketing assets like podcasts from unstructured data like call transcripts. It even supports creation of case studies from customer success stories and ties well with proven marketing workflow examples .
  • Knowledge Base Agent

It creates a sell-service solution through each solved ticket by working alongside customer agents in real-time. It transforms each successful interaction into a help article, creating a knowledge base that evolves with the customer needs. No more worrying about knowledge gaps! Get support content that’s relevant and impactful.  

What is Breeze Intelligence?

Breeze Intelligence is an artificial intelligence tool that enriches your CRM with LLM (Large Language Models) and AI data sourcing. Let’s take a look at the different aspects of this HubSpot’s Breeze AI tool:

Data Enrichment

Adds information to existing data for example with just a company’s name and email, it can add data about its industry, revenue, number of employees etc. This helps to:
  • Personalize email content to relevant prospects, improving their response rate.
  • Automate lead scoring of new leads based on previously set information, flagging up high scoring leads for follow ups.
  • Enriched data leads to improved lead qualification and conversions.
  • Access relevant data internationally via public data, third party vendors, and data across the net.

Buyer Intent

Buyer Intent uses the reverse IP and enrichment data to turn anonymous visitors into customers by telling what company they belong to and what they intend to buy. The information gained hence helps the marketing and sales team to approach the buyer with personalized messages and nurture leads. You can now focus on only the highest quality leads by assigning different scores on the basis of website behavior, intent, lifecycle, and deal stage.

Form Shortening 

Always stuck in the dilemma between too few (not enough for sales rep) or too many  (customers won’t fill out) form fields? Worry no more! With data enrichment by Breeze Intelligence you can dynamically shorten the forms while still collecting the information you need to understand, score, and route your leads with speed and precision. Its autocomplete feature comes in handy whether it’s a new user or a preexisting one by generating only those form fields which are not in the data set. This improves data accuracy and allows for easy form optimization, leading to increased efficiency of lead generation. 

Takeaway 

With Breeze, HubSpot is redefining CRM and how customer data is processed to autocomplete form fields, identify anonymous users, generate more efficient leads, increase conversion rates through personalised reach, and create relevant content that converts. You can do all this and much more with HubSpot’s AI by your side. With HubSpot’s Breeze AI nothing is unattainable!

You can do all this and much more by combining the power of HubSpot’s AI with your marketing and SaaS workflow automation.

Whether you're setting up from scratch or migrating from Salesforce to HubSpot, Breeze AI makes your CRM smarter and your team more productive. With HubSpot’s Breeze AI, nothing is unattainable!

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